PromiseXP

The future of claims is here – smarter, faster and undeniably better.

Chapter Navigation

  1. A smarter way forward
  2. Why choose us
  3. What to expect
  4. Get in touch

A smarter way forward Your claims platform of the future

Insurance companies face a multitude of challenges. Unprecedented pressures abound. The recent wave of insurance worker retirements means a shortage of skilled workers. Meanwhile, claim volumes are rising and insurers are facing mounting pressure from high customer expectations, outdated systems and inefficient processes.

Swiss Re's PromiseXP claims platform answers the call: cloud-native, purpose-built and designed to lift the insurance experience into a new era. Seamlessly integrating with your existing infrastructure and third-party providers, PromiseXP harnesses the power of AI and behavioural science to transform every step of your claims journey from intuitive digital intake to lightning-fast automated assessments and workflows.

components.articleTeaserArea

  • Solution Claims Portal

    Our Claims Portal brings simplicity, empathy, and transparency to the claimant experience with reflexive questioning, automated requirement identification, document upload, automated follow-ups, claimant dashboards and real-time status updates.

    Read More about: Claims Portal

  • Solution Claims Administration System

    Our Claims Administration System drives efficiency with automated workflows, omni-channel communication, built-in benefit calculations, and advanced reporting – delivering accurate, end-to-end claims processing that, when integrated with our Claims Portal and Claims Assessment Engine, optimises the entire claim lifecycle.

    Read More about: Claims Administration System

  • Solution Claims Assessment Engine

    Our Claims Assessment Engine uses configurable rulesets to support smarter workflows. It automatically assigns cases, adjudicates low-risk claims, and provides decision recommendations and next-step guidance for complex cases.

    Read More about: Claims Assessment Engine
  • From intake to decision and everything in between. PromiseXP has the value chain covered.
    Profile photo of Tim Quick.
    Tim Quick, Head Claims L&H Solutions

Why choose us Unlock end-to-end claims automation with PromiseXP

  • Promise of excellence

    Backed by over 160 years of industry expertise and guided by our global network of claims experts, we deliver cutting-edge technology to ensure success you can count on.​​

  • Powerful yet flexible

    Iteratively improve your operations to meet your future-state goals with a modular platform that matches your investment and growth appetite.​​

  • Human by design

    By combing empathy with deep domain knowledge, we make the claims process more efficient for your business while delivering seamless experiences to your teams and your clients.​​

Our solutions in action Unlock end-to-end automation with PromiseXP

Open our solutions in action video in overlay

What to expect A best-in-class experience designed to help you take control

  • Elevate client and employee experience

    Our fully digital, behavioural science-based platform brings simplicity, empathy and transparency into the entire process, improving customer and employee satisfaction.​

  • Improve decision accuracy and consistency

    Correctly assess claims under Swiss Re’s industry-leading, product-specific, configurable assessment rules, automate decision making, and triage complex claims to the right assessors.​

  • Lower expenses and increase existing capacity

    See savings in claims processing overhead, print & mail processing, invalid claim payments, legal and audit costs.​

Get in touch

Ask our experts to explore how PromiseXP can help you unlock end-to-end claims automation.

Contact us Get in touch

Related content Explore our perspectives