Unlock your in-force potential

Driven by data analytics, process re-engineering and behavioural economics, we can increase customer engagement throughout the policy lifecycle.

Value for your business:

• Optimised sales volume and increased conversion rate (up to 20%). 
• Improved persistency (up to 15% reduction in lapses).
• Enhanced customer engagement with improved NPS, CSAT and loyalty.

Read more about our AI-powered Customer Experience as a Service (CXaaS) revolution.

Boost call centre performance with our CXaaS conversation intelligence platform. This global solution enhances productivity, sales conversions, retention and compliance.

Value for your business:

• Personalised, data-driven communications.
• Optimised operational efficiency with regulatory alignment.
• Increased retention and engagement.

By applying concepts from behavioural economics to the way you communicate with customers, we can make inexpensive changes that have considerable impact.

What are the benefits?

• Insight into what unconscious biases motivate customers’ financial decision-making.
• Ideas that will drive favourable changes in buying behaviour.
• Solutions that address customer pain points.

With the prolonged low-interest rate environment, most of the Universal Life in-force policies are underfunded, having deviated from their original coverage goal. Carriers can benefit from increased funding of perm policies to create a win-win-win scenario for the policyholder and carrier. 

Value for your business:

• Improve the economic value of your in-force portfolio.
• Additional premium payments provide additional margins.
• Better customer service to policyholders and advisors – proactively addresses potential future regulatory problems.

We take the power of data coupled with customer behaviour knowledge to help you keep them covered and capture hidden value in your in-force. We’ve already helped clients achieve an estimated improvement in cash flows of over 1 billion USD. 

Value for your business:

• Lapse propensity insights leading to improved modelling of projected cash flows.
• Management of premiums leading to improved persistency, mortality and profitability.
• Provide better and more affordable products to your policyholders.