Reimagine Customer Experience

Dive into the Swiss Re AI-powered Customer Experience as a Service (CXaaS) revolution
Download our factsheet Reimagine Customer Experience: Dive into the Swiss Re CXaaS revolution

Chapter Navigation

  1. What is CXaaS
  2. What we offer
  3. Estimate your ROI
  4. Why partner with us
  5. Contact us

What is CXaaS

At Swiss Re, we believe that outstanding customer experience is essential for success. That's why we're excited to introduce CXaaS, our groundbreaking Customer Experience as a Service (CXaaS) platform. This transformative solution is designed to redefine your customer interactions, enhance loyalty, and drive your business growth.

Elevate your customer experience Holistic solution combining AI technology and Swiss Re's insurance expertise

CXaaS is a new solution offered by Swiss Re that can help you address your contact center's challenges, improve your internal processes and compliance adherence, increase customer retention, and improve your sales. CXaaS combines our partner’s Level AI technology with Swiss Re's deep expertise in the insurance sector, leveraging speech analytics, machine learning, and natural language processing.

What is in it for you?

  • Deliver exceptional CX: Monitor and evaluate 100% of interactions
  • Boost efficiency: Cut manual QA workload by up to 50%
  • Enable data-driven decisions: Understand customer behaviour and needs
  • Drive business impact: Increase sales, strengthen retention, and ensure compliance
Open what is in it for you? video in overlay

Estimate your ROI

The figures below represent productivity-related gains only.
Our calculator estimates the value generated through quality assurance (QA) automation and improved agent performance. Gains from customer retention and sales uplift are not included in this estimate.

Please enter your information in the fields provided below. The results will be updated automatically based on your input.

ROI Calculator

Your Estimated Results – Based on Productivity Gains Only

By implementing CXaaS in your contact center, you can expect:
QA productivity uplift: +40% to +50%
Agent productivity uplift: +5% to +10%
Estimated Annual savings: 137,162 USD to 265,825 USD
Disclaimer: The results provided are indicative. For a more accurate assessment that includes sales and/or retention feel free to contact us!
Contact us for a personalized ROI breakdown and a live demo

Why partner with us

In our journey to transform customer experience, we built CXaaS specifically for insurers. Powered by Swiss Re’s deep industry expertise, it delivers faster time to market and measurable impact.

  • Boost productivity

    Automate manual QA, accelerate onboarding, and support agents in real time.​

  • Improve retention

    Identify at-risk customers and proactively intervene to reduce lapse rates.​

  • Drive sales

    Equip agents with insights that increase upsell and cross-sell success.​

  • With CXaaS, our clients get to the core of customers' needs and behaviours. Through personalized and effective customer engagement and risk insights, the clients can improve persistency, increase profitability and gain customer loyalty.
    Profile picture of Tracy Choka.
    Tracy Choka, Head L&H In-Force Optimisation

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