APAC Claims Executive Dialogue 2026

Optional Welcome Dinner

Arrival & Check in

Welcome

Welcome & Opening Remarks with Leo Dixon

The Claims Executive Playbook: Driving Influence at Executive Team Level
This session explores how Claim Executives can elevate their strategic influence by leveraging claims data, guiding underwriting decisions, and positioning claims as a driver of business value rather than a cost center.

Moderated by Leo Dixon, Global Head Claims P&C Reinsurance, Swiss Re

Keynote: Redefining Power: Navigating Global Risk in an Age of Disruption
In a world increasingly shaped by geopolitical tension, economic volatility, and rapid technological evolution, how can senior leaders anticipate and navigate a more complex and uncertain risk environment? Elizabeth Stephens explores the forces reshaping global power dynamics—from state actors to private tech entities—and what it means for those charged with making high-stakes decisions in a landscape where traditional influence is being redefined.

Coffee & Connection Break

APAC Under Pressure: Geopolitics, Stagflation and the Claims Outlook
Shifting from a Global perspective, John Zhu, Swiss Re’s APAC Economist will translate the fast-changing geopolitical backdrop into economic vulnerabilities in APAC under key scenarios (ie, oil and inflation), explaining the stagflation risks, and translate it into concrete implications for insurers/reinsurers and claims - especially severity and long-tail inflation effects.

Group photo

Networking & Lunch

Powering Asia’s Future: Renewable Energy Growth and Infrastructure Evolution
Asia stands at the forefront of the global renewable energy transition, driven by rapid urbanisation, policy reform, and technological advancement. This session explores the expanding landscape of onshore and offshore wind, solar, and battery technologies across the region. The session will examine how investment in renewables is reshaping power grids, transforming mobility through electric vehicle adoption, and redefining regional energy security. Participants will gain insight into the opportunities and challenges of scaling sustainable energy in diverse markets — from grid integration and financing to risk management and supply chain resilience.

From Crisis to Capability: Global Nat Cat Lessons and Future Readiness
As natural catastrophe losses continue to escalate in scale and complexity, claims leaders face a defining challenge — to transform crisis management into strategic capability. This session explores global lessons from major events around the world, identifying emerging trends, mega-loss dynamics, and the shifting expectations of clients and regulators alike.

Moderated by Jimi Groom, Head Claims ANZ, Swiss Re

Networking & Connection Break

Strategic Workforce Planning for 2030
The insurance industry stands at a crossroads: a mounting talent and knowledge drain threatens the community and competitiveness of claims organizations. In this high-level dialogue, emerging talent meets experienced leadership to examine how we can close critical workforce gaps, redefine the skills portfolio for 2030, and leverage AI not as a disruptor-but as a catalyst for knowledge transfer efficiency. This is a forward-looking exchange on how strategic workforce planning can future-proof claims and sustain leadership in an evolving risk landscape.

Moderated by Sheema Khurshed, Head Claims SID, Swiss Re

Closing Reflections & Logistics for the Evening

Transfer to Dinner

Dinner 
Sushi Samba (SambaRoom)
168 Robinson Road, Level 52, Capital TowerSingapore 068912

Transfer Back to Capella Sentosa Island

Breakfast: Fiamma Restaurant

Welcome & Day 2 Kickoff

Reimagining P&C Re Claims with AI
Explore the trade-offs of using GenAI and Agentic AI in claims--what we gain, what we risk losing (like context, conversation and trust) and how the industry is navigating the hype to ensure AI applications deliver meaningful, reliable outcomes despite their imperfections. 

AI Data Centres
The rapid expansion of AI-driven data centres is reshaping the risk landscape in APAC, this session will explore what it means for underwriting, accumulation management, large loss scenarios, and claims readiness.

Coffee & Connection Break

The Future of Claims & Underwriting Alignment
As risks grow more complex and data more dynamic, the intersection of Claims and Underwriting is becoming a critical driver of strategic advantage. In this forward-looking panel, we’ll explore how emerging claims trends are influencing underwriting decisions, refining risk selection, and sharpening pricing strategies. Join us as we examine how closer collaboration is elevating the role of Claims—and reshaping how the industry defines value.

Moderated by Winnie Zhang, Head Claims China, Swiss Re

SR Global Claims Strategy
Hear from Swiss Re’s Global Head of Claims together with the APAC Claims Heads as they share the Swiss Re Claims Strategy and discuss the priorities shaping its delivery across the region. The session will offer perspectives on strategic focus areas, key insights driving the agenda, and how the claims function is evolving to create value for clients and the business.

Networking & Lunch: Standing Buffet

AI Risk: From Liability to Insurance Impact – Virtual MS Teams
AI is not just creating new risks; it is reshaping how liability emerges. Governance failures, data misuse, cyber exposures, and systemic risks linked to widely deployed AI tools are already translating into claims across multiple lines.

This session highlights early warning signals, emerging litigation patterns, and what APAC claims teams need to anticipate and prepare for in a rapidly evolving liability landscape.

Liability Trends – Virtual MS Teams
The global liability forces are now spilling into APAC, including the rapid rise of third-party litigation funding, expanding collective action regimes, and Europe’s new Product Liability Directive (PLD). Explore how these shifts increase cross border exposures for APAC manufacturers and tech firms and offer practical guidance on identifying trends early and strengthening claims readiness.

Turning Insights into Action: Reflections

Thank You and Close