Claims Portal

A dynamic gateway, designed to simplify and delight at every touchpoint for claimants, agents, contact centres and beyond.

Chapter Navigation

  1. What you're up against
  2. How it works
  3. What to expect
  4. Real stories, real results
  5. Get in touch

What you're up against Major roadblocks in the claims journey

  • Call centre overload

    Overwhelmed call centres handling status inquiries and providing basic support.​

  • Incomplete documentation

    Missing documentation and delayed follow-ups slowing down claim processing.​
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  • Poor customer experience

    Unhappy claimants due to slow, paper-driven processes and limited visibility into claim status.​

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How it works Enable fast and easy communication with claimants

Our Claims Portal brings simplicity, empathy, and transparency to the claimant experience with reflexive questioning, automated requirement identification, document upload, automated follow-ups, claimant dashboards and real-time status updates.

Human-centred design

Built with behavioural science to make the process clear, supportive and jargon-free, helping claimants understand what's needed and reduce errors.

"One and done” requirements gathering

Reflexive intake questions collect everything upfront, avoiding repeated follow-ups and mailing documents back and forth.

Transparency throughout the process

Claimants can check their claim status anytime, with regular updates that keep them informed every step of the way.

What to expect Upgrade your claimant experience

  • Improve the claimant and employee experience

    Provide a digital, streamlined customer experience designed by Swiss Re's behavioral science team. With self-service and real-time status noticing, your claims team will have more time to meaningfully engage with claimants and focus on complex claims.​

  • Settle fast and reduce cycle times

    With reflexive intake questions and dynamic requirement rules, new claims arrive in good order in a single digital interaction - eliminating follow-up and escheatment processes and accelerating payout.​

  • Lower expenses and increase existing capacity

    See material savings in mandatory interest payments (where regionally applicable), intake and follow-up processing, print, mail, and contact center costs.​

Real stories, real results Settling claims faster, cutting costs, delighting customers

A PromiseXP success story:

Redesigning the claims experience with 
Pan-American Life

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Swiss Re x SBLI

The Savings Bank Mutual Life Insurance Company of Massachusetts partners with Swiss Re to improve life and health claims experiences using our Claims Portal and Claims Assessment Engine.

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Start your journey today

Ask our experts to explore how PromiseXP can help you unlock end-to-end claims automation.

Contact us Start your journey today

Related Solutions

Related Solutions

  • Solution Claims Administration System

    Our Claims Administration System drives efficiency with automated workflows, omni-channel communication, built-in benefit calculations, and advanced reporting – delivering accurate, end-to-end claims processing that, when integrated with our Claims Portal and Claims Assessment Engine, optimises the entire claim lifecycle.

    Read More about: Claims Administration System

  • Solution Claims Assessment Engine

    Our Claims Assessment Engine uses configurable rulesets to support smarter workflows. It automatically assigns cases, adjudicates low-risk claims, and provides decision recommendations and next-step guidance for complex cases.

    Read More about: Claims Assessment Engine