Claims Administration System

Streamlines operations with automated workflows, omni-channel communication and built-in benefit calculations

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  1. What you're up against
  2. How it works
  3. What to expect
  4. Real stories, real results
  5. Get in touch

What you're up against Key challenges slowing down claims processing

  • Manual workarounds

    Manual workarounds due to siloed systems and data​.

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  • Imbalanced caseloads

    Imbalanced caseloads and tasks assignments. Also, high complexity claims are misassigned to junior talent.​

  • Unhappy claimants

    Unhappy claimants and service delays due to slow, paper-driven processes​.​

How it works Streamline your operations

Our Claims Administration System drives efficiency with automated workflows, omni-channel communication, built-in benefit calculations, and advanced reporting – delivering accurate, end-to-end claims processing that, when integrated with our Claims Portal and Claims Assessment Engine, optimises the entire claim lifecycle.

PromiseXP Claims Admin

PromiseXP Claims admin
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Global expertise with a local touch

With over 160 years of industry expertise, Swiss Re delivers more than innovative technology, we offer true partnership. Our dedicated regional claims specialists and global technology teams guide you every step of the way, ensuring that your transition to automated processes and assessments is smooth, effective and tailored to your needs.

Embedded with advanced technologies

The platform comes pre-configured with our Claims Assessment Engine and multi-line L&H rulesets, as well as process algorithms that ensure the accurate application of product rules and entry of data, ensuring fast and accurate claims assignment balancing, risk triage and decision automation.

Designed for efficiency and compliance

Automated workflows and structured processes reduce manual interventions, improving decision accuracy while ensuring full auditability and regulatory compliance.

What to expect Impact on your business with our Claims Administration System

  • Increase capacity without adding headcount

    Avoid wasted processing time spent accessing multiple systems by managing all lines of business on the same, all-digital claims platform.​

  • Reduce litigation and ensure regulatory compliance

    Improve claim assessment and case triaging through automated process algorithms that prompt assessors to apply product rules and enter data correctly.​

  • Cut unnecessary costs and efficiently manage workloads and risk

    With the ability to automate low-value tasks, balance case assignments and leverage data, claim experts can better manage their time to focus on complex claims while providing empathy and support to claimants.​

Real stories, real results See what claim experts are saying about us

  • Since this launch of our claims management software, we've witnessed incredible benefits. Our team is more productive, customer experiences have improved, reporting is more accurate, and we adhere more closely to industry standards.
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    Head of Partner Solutions
  • This claims software provides a strong platform, enabling our team to deliver exceptional claim experiences.
    Profile picture avatar
    Claims Manager
  • This user-friendly claim management software offers a clear visual guide, supporting our team in daily tasks.
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    Claims Support Officer
  • This well-designed and easy-to-navigate claims software simplifies my role leading to timely outcomes and positive customer impact.
    Profile picture avatar
    Claims Specialist

Start your journey today

Ask our experts to explore how PromiseXP can help you unlock end-to-end claims automation.

Contact us Start your journey today

Related Solutions

Related Solutions

  • Solution Claims Portal

    Our Claims Portal brings simplicity, empathy, and transparency to the claimant experience with reflexive questioning, automated requirement identification, document upload, automated follow-ups, claimant dashboards and real-time status updates.

    Read More about: Claims Portal

  • Solution Claims Assessment Engine

    Our Claims Assessment Engine uses configurable rulesets to support smarter workflows. It automatically assigns cases, adjudicates low-risk claims, and provides decision recommendations and next-step guidance for complex cases.

    Read More about: Claims Assessment Engine