Junior Claims Specialist (Corporate Solutions)

Location: Sydney, NSW, AU

About the Role

Corporate Solutions considers each claim to be a business opportunity and is looking for a proactive, solution-oriented Claims Specialist for our Sydney office who will be responsible for handling a diverse portfolio of property claims.

You will be a strategic thinker and confident decision maker who is organised and can work well both independently and as part of a team.

Your main responsibilities will include, but are not limited to:

• Managing a caseload of property claims from receipt to final resolution;

• Directing loss adjusters, experts and coverage/defense counsel;

• Maintaining strong customer focus by proactively researching issues, providing support and assuring customer satisfaction in a timely fashion;

• Supporting Underwriting team needs for claims information and consultation on wording issues;

• Investigating, evaluating and settling claims, applying technical knowledge and people skills to effect fair and prompt claim resolution;

• Completing detailed reviews of claim-related issues, including coverage, liability and damage and document the claim file appropriately;

• Setting and maintaining appropriate and timely indemnity and expense reserves;

• Formulating and executing negotiation and resolution strategies. You will also be comfortable interacting directly with Insureds and Brokers; and

• Complying with all legal and regulatory requirements.

About the Team

The team handles Commercial Property, Engineering, Energy, General Liability and FinPro claims both domestically and internationally with a strong emphasis on quality and customer service. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.

About You

• Bachelor's degree with either legal experience or 5+ years claims handling experience;

• Solid coverage, liability, damage investigation, evaluation, negotiation and claims resolution skills;

• Have, or be willing to gain, an in-depth understanding of loss prevention and costing principles;

• Excellent customer service skills with experience building and maintaining relationships with underwriters, customers, brokers and other internal and external business partners;

• Deliver high quality, efficient and effective customer experience in every aspect;

• Hardworking sales mindset, applying consultative selling skills to develop insights, propose solutions and build growth opportunities for clients and Corporate Solutions;

• Demonstrate flexibility to adopt new ways of working principles and behaviours in their everyday life and coach other team members to do the same;

• Expert in data analytics, developing methodologies and outputs to provide key insights to drive business decisions;

• Have developed deep relevant digital expertise and advocate the use of these in a range of situations; and

• Experience in handling shared and layered accounts as well as international programs is a plus!

Are you focused and committed and enjoy engaging with people across the business? If so, we would love to hear from you!

Leadership from Every Seat is our leadership ambition to empower all employees at Swiss Re to act as a leader and take ownership no matter where they sit in the organisation. There are three leadership imperatives that guide us on how we lead at Swiss Re, one of which is to 'Be courageous'. At Swiss Re, this is about taking personal accountability.

We are looking for team members who stand for integrity, improve continually and navigate ambiguity. This means having the courage to be curious and to stretch yourself beyond what you already know. We want team members who drive change fearlessly and don't always opt for the easy option, and can stay calm, focused and resilient during difficult times.

Regardless of what position we have at Swiss Re, all of us can be courageous, which will also help us in our personal and professional growth.

Swiss Re offers modern working arrangements that allow all employees to adapt to changing work preferences. We currently provide employees with attractive offices, competitive benefits such as 25+ days annual leave, 15 days personal leave, flu vaccinations and annual health checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications for this role will close on 3 March 2024. We look forward to your application!