AI at Swiss Re

In an interview with Insurance Business, Swiss Re's Group Chief Underwriting Officer, Kera McDonald, explains how AI helps underwriters access data faster, identify emerging risks and strengthen underwriting decisions while keeping experts at the centre of every decision.

• Read the article: AI raises the bar for reinsurance underwriting – without replacing judgment

In an interview with Insurance Business, Swiss Re's Group Chief Digital & Technology Officer, Pravina Ladva, explains how Swiss Re uses data and AI to improve underwriting and claims, unlock value from unstructured data and deliver measurable business impact while keeping humans at the centre of decision-making.

• Read the article: Swiss Re’s transformation playbook: redesigning risk for the AI era

Swiss Re Corporate Solutions CEO Ivan Gonzalez explains how AI is transforming insurance by helping experts uncover risk insights, improve underwriting decisions and reimagine core insurance processes across the value chain.

• Read the blog: Will AI be insurance's smart phone moment? | Swiss Re

In an interview with The Insurer, Swiss Re Corporate Solutions CEO Ivan Gonzalez explains how AI is reducing local policy issuance from weeks to days, improving client service and redesigning complex international insurance workflows.

• Read the article: Exclusive: Swiss Re CorSo cuts international programs local policy issuance to five days through AI

Swiss Re explains how ClaimsGenAI combines agentic AI with human expertise to streamline claims handling, uncover fraud and recovery opportunities, and help claims professionals make faster, better-informed decisions while retaining control over every outcome.

• Read the article: Agentic Claims Intelligence in Insurance | The AI Journal

AI is a core pillar of Swiss Re's Group strategy. Our ambition is to become a leading AI-powered re/insurer by embedding AI across the re/insurance value chain to amplify human expertise, improve decision-making and create lasting value for clients and shareholders. Rather than treating AI as a standalone technology initiative, Swiss Re is integrating AI into core business processes while investing in the data, technology and governance needed to deploy it responsibly at scale.

Swiss Re applies artificial intelligence (AI) to support outcomes across underwriting, claims, portfolio management and operations to improve decision-making, productivity and client responsiveness across its core businesses.

AI is designed to amplify expert judgement, not replace it. By combining more than 160 years of risk expertise, proprietary data and advanced AI technologies, Swiss Re enables its experts to analyse information faster, generate deeper insights and deliver better outcomes for clients.

Swiss Re's advantage comes from combining deep risk expertise, proprietary data and advanced AI to improve decision-making across the re/insurance value chain. Years of investment in data and technology have created the foundation needed to deploy AI responsibly and at scale.

Rather than replacing human judgement, AI is embedded into core business processes to amplify the expertise of our people, while human experts remain accountable for every material business decision.

This combination of expertise, data, technology and responsible AI enables Swiss Re to deliver better outcomes for clients while strengthening its long-term competitive advantage.

AI is embedded across Swiss Re's business, supporting decision-making across underwriting, claims, portfolio management and operations.

Swiss Re is extending AI beyond individual use cases to redesign selected underwriting, claims and portfolio workflows end to end. Together, these large-scale transformation initiatives comprise a roadmap of AI capabilities spanning Swiss Re's businesses and Group functions. This approach enables Swiss Re to scale proven AI solutions while improving consistency, productivity and operational efficiency.

Swiss Re uses generative AI to help experts work more efficiently across underwriting, claims, operations and knowledge management.

Generative AI helps summarise documents, analyse submissions, surface relevant information and support decision-making by making complex information easier to interpret. Combined with Swiss Re's proprietary risk expertise, data and human oversight, generative AI improves productivity, consistency and the quality of business decisions.

Swiss Re is increasingly embedding generative AI into everyday workflows across the business.

Swiss Re deploys AI responsibly through strong governance, rigorous testing, human oversight and clear accountability.

Responsible AI principles are embedded into product design and deployment from the start, supported by transparent controls, auditability and ongoing engagement with regulators. Swiss Re data is governed by strict access management, confidentiality rules and enterprise controls.

Human judgement remains central to material decisions, ensuring AI is used responsibly and reliably.

Swiss Re protects client data through strong governance, security controls and responsible AI practices.

AI solutions are developed with data protection, human oversight and regulatory compliance built into their design and deployment. Swiss Re applies a responsible AI framework across all AI use cases to safeguard confidential information and maintain client trust.

Protecting client data is fundamental to how Swiss Re develops and deploys AI.

No. Swiss Re does not use AI to make autonomous underwriting or claims decisions.

Generative and agentic AI help process large volumes of structured and unstructured data and embed relevant insights directly into underwriting and claims workflows. AI helps experts find information more easily, make better-informed and more consistent decisions, and deliver faster, higher-quality outcomes for clients.

Human experts remain responsible for every final underwriting and claims decision. They weigh different, and often conflicting, pieces of information and apply judgement that goes beyond what data alone can provide.

Swiss Re applies AI to deliver sharper insights and smarter solutions for clients. AI-enabled capabilities improve claims assessment, reduce administrative friction and deliver faster and more consistent outcomes, allowing Swiss Re's experts to have more value-focused discussions with clients. AI also enables Swiss Re to scale expertise across the business, allowing more opportunities to be assessed while maintaining underwriting discipline. Throughout this transformation, human judgement and accountability remain central.

Artificial intelligence is transforming re/insurance by helping experts analyse larger volumes of data, improve decision-making and automate repetitive tasks across underwriting, claims and operations.

AI enables insurers and reinsurers to process structured and unstructured information more efficiently, strengthen risk assessment and deliver faster, more consistent outcomes. Responsible governance and expert oversight are essential to ensuring AI is applied safely and effectively, particularly for complex risk decisions.

Swiss Re believes AI should amplify human expertise, strengthen resilience and create measurable business value across the re/insurance value chain.

Swiss Re is investing in AI fluency, learning and capability building to ensure colleagues have the skills and confidence to thrive in an AI-enabled future. AI is introduced alongside training, governance and practical business applications so employees can integrate it into their everyday work.

The goal is to amplify the expertise of our people, enabling them to focus more of their time on judgement, client interaction and complex decision-making.

AI adoption is supported through leadership commitment, the Tech & Data Academy and a global network of AI Champions.