Heike Klipphahn Claims Manager Life & Health Business Management

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In her role as Claims Manager at Swiss Re, Heike Klipphahn leads the claims teams for Germany, Switzerland, France, Austria and Central Eastern Europe.

Heike has more than 20 years' work experience within Life & Health for direct insurers and reinsurers in international markets. Heike joined the Swiss Re Business Management L&H Claims Department in 2010. Together with her team she supports Swiss Re cedents in all aspects of Life & Health claims. Increasing efficiency and effectiveness of claims processes, including applying machine learning techniques and a portfolio driven claims approach, are just a few areas where Heike and her team proactively support Swiss Re cedents.

Heike is a certified claims expert with an academic background in Economics.