Changing customer requirements force insurers to embrace digital solutions

Digital technology will change key components of the insurance value chain according to sigma 1/2020. The future insurer will need to be aware of needs and preferences and offer personalised and real-time customer service – with a tailored and flexible product offering.

Swiss Re is transforming insurance affordability, awareness and access using digital channels. This will allow underinsured individuals and families purchase the insurance they need. Watch the video with Life Capital CEO, Thierry Léger, and learn more about the impact of technology on the insurance industry and Swiss Re's biggest tech investment iptiQ.