William Law Chief Operations Officer Chow Tai Fook Life Insurance Company Limited

William Law Wai Lim is Chief Operations Officer of Chow Tai Fook Life Insurance Company Limited. He is a seasoned insurance executive with 25+ years of leadership experience across Southeast Asia, with deep expertise in operational improvement, digital transformation, and service excellence. William has led major change initiatives in operating model redesign, digitalization, and straight-through processing to enhance efficiency, customer experience, and service quality. He is recognized for driving customer-focused transformation and building scalable, high-performing operations. He holds advanced business and analytical qualifications and is a Fellow of the Life Management Institute (FLMI).