L&H RE Records Management Manager

Location: Bangalore, KA, IN

This newly created role will drive key elements of L&H Re Records Management and represent L&H in the Group Records Management Enhancement Program. The role combines regional accountability with global programme involvement and plays a critical part in embedding the future Records Management Target Operating Model (TOM) within L&H Re.

The successful candidate will help transition L&H Re from legacy remediation towards a sustainable, business-integrated Records Management capability.

Key focus areas include:

• Planning, preparing and driving remediation of high-priority Records Management issues in the region and as part of the global team. This includes reducing physical records backlog, reviewing and triaging unindexed boxes, and addressing legacy issues in electronic records.
• Acting as a gatekeeper between local business teams, Group Records Management, and CRES to ensure efficient coordination, clear accountability, and optimal use of resources.
• Conducting structured analysis of physical and electronic records data, documenting issues, and tracking remediation and quality improvement initiatives.
• Actively sharing lessons learned within L&H Re and across Group Records Management and other BUs, ensuring insights are embedded into future TOM design and improvements.
• Implementing the future Records Management TOM within L&H Re, fully aligned with the Group TOM, and acting as a strong advocate for Records Management across the business.

This role leads initiatives across the L&H Re landscape, covering most of the end-to-end value chain. Success requires understanding the broader strategic context while remaining closely connected to functional and MU stakeholder needs. Sustainable global solutions require strong stakeholder engagement, transparent communication, and decisive execution.

About the role

In this role, you will:

• Take a regional lead role within the programme to ensure professional, pragmatic, and end-to-end project execution.
• Act as regional topic owner for Records Management in L&H Re, ensuring quality assurance activities are conducted and local mandates are clearly defined and executed.
• Collect and assess regional requirements, connect with local stakeholders, and promote adherence to DRM processes and guidelines.
• Support the integration of Group deliverables into regional business processes and ensure local adoption and operationalisation.
• Contribute to planning, issue triage, risk identification, and structured execution across remediation and governance topics.

You will report to the Senior L&H Records Management Project Leader.

About you

Know-how and experience:

• Ability to quickly grasp complex issues, engage constructively, and develop pragmatic solutions within defined governance frameworks.
• Solid understanding of the L&H business, including Swiss Re’s L&H Re system landscape and end-to-end business processes.
• Ability to translate business requirements into high-level process improvements or system/tool change requests.
• Prior experience or exposure to Records Management is advantageous.

Soft skills:

• Strong ability to conceptualise and structure complex topics into actionable plans.
• Excellent communication skills, with the ability to tailor messaging to different stakeholder groups.
• Capability to work across regions, divisions, and functions to develop accepted and sustainable solutions.
• Comfort operating in a complex environment and breaking down ambiguity into manageable components.

Personal Attributes:

• Natural problem-solver and critical thinker with strong ownership and delivery mindset.
• Integrative personality with respect for cross-functional expertise and the resilience to drive outcomes.
• Structured, analytical approach with the ability to learn quickly.
• Ability to thrive in a global, matrixed environment and take on a broad range of responsibilities.