Claims Examiner
Regular Employment
Location: Mexico City, MX
As a Claims Examiner, you will be an integral part of a team managing low reinsurance and insurance claims in accordance with internal claim handling guidelines. We serve as the initial point of contact for new claims, segmenting and assigning them as necessary.
Our team possesses a deep understanding of the operational details of claims processes, allowing us to create, improve, and oversee processes and execution.
In this role, you will collaborate closely with Governance, Underwriting, IT, and other disciplines to fulfill our commitment to customers. You will also support and work alongside technical claim handlers to ensure high-quality claim handling and customer service.
Your main responsibilities:
• Deliver high-quality claim handling and customer service in line with internal guidelines.
• Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing/piloting changes.
• Gain and apply comprehensive knowledge of claim line of business and regulatory requirements.
• Ensure accurate and timely claim setup, assigning new claims to handlers as appropriate.
• Properly identify and manage claim documents
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
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Reference Code: 138770
Reference Code: 138770
