Insurance innovation and client interaction in the new normal

In a world suddenly confronted by social distancing, dialogue becomes ever more important. Swiss Re Institute's Executive Dialogue Series (EDS) brings together Swiss Re executives and external experts in virtual dialogues with valued senior clients to discuss challenges across lines of business and operating environments. With a global audience, and operating in different time zones, the EDS will hold two dialogue sessions per month on key topics that will help us navigate the post-COVID-19 world.

COVID-19 has turned business on its head.  In our virtual dialogue Insurance innovation and client interaction in the new normal, we will think through the consequences for insurance. The needs of our clients have changed, and the way we can interact with them has fundamentally altered. We will ask and discuss:

•    Are there new opportunities for coverage in the post-COVID-19 world? How have the insurance needs of social 
     distanced workers and consumers changed?
•    Are there companies that have done comparatively well coming out of the pandemic? What has been the secret of
     their success?
•    Has the pandemic accelerated digital distribution and interaction of insurance products? What will be the role of
     insurance agents going forwards?
•    Will insurance go back to normal as the lockdown eases?

Our speakers Li Xin, Vice President, Caixin Media; Kayvon Deldar, Director of Fintech and Insurtech at Plug and Play Singapore; and John Chen, Head, Swiss Re China will share how they experienced this change during and post COVID-19 and how we can be better prepared for this transformational journey for our industry.