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Showing 55 search results in customer experience
  1. All change: how COVID-19 is transforming consumer behaviour

    Published date:

    Published by: Swiss Re Institute Content Type: Article

    The COVID-19 pandemic is changing how we work, travel, communicate, shop and more, but which new habits are likely to stick ...

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  2. The evolution of AI in the insurance industry

    Published date:

    Published by: Swiss Re Group Content Type: Article

    Using Generative AI is becoming an increasingly everyday practice. This year, the insurance industry will be hit by a broad wave ...

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  3. The Power of AI Upskilling in insurance: Skills we need to develop

    Published date:

    Published by: Swiss Re Group Content Type: Article

    Using Generative AI is becoming an increasingly everyday practice. This year, the insurance industry will be hit by a broad wave ...

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  4. Generative AI in insurance: How should we see the AI machine?

    Published date:

    Published by: Swiss Re Group Content Type: Article

    Using Generative AI is becoming an increasingly everyday practice. This year, the insurance industry will be hit by a broad wave ...

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  5. Digital trust - blog Sally Eaves: Bridging The Gap with Swiss Re

    Published date:

    Published by: Swiss Re Group Content Type: Article

    When we consider the ‘state of trust’ in the world today, research findings also vary in respect to who are held as the bastions ...

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  6. Machine intelligence in insurance

    Published date:

    Published by: Swiss Re Group Content Type: Article

    With more digital touch points and curated data, insurers are starting to embrace machine intelligence enabled solutions .

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  7. To BE or not to BE

    Published date:

    Published by: Swiss Re Institute Content Type: Publication

    As the application of BE in insurance becomes increasingly more common place, regulations on its fair implementation are also ...

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  8. Head first: supporting consumers‘ mental wellbeing through insurance

    Published date:

    Published by: Swiss Re Institute Content Type: Publication

    Swiss Re Institute has conducted a new survey in the Guangdong & Hong Kong insurance markets of the GBA, to understand the ...

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  9. Digital trust II: A consumer perspective

    Published date:

    Published by: Swiss Re Institute Content Type: Publication

    Digital Trust II: A consumer perspective specifically looks at behavioral, psychological, cultural and other factors that can ...

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  10. The Future of Work: Lessons from the dinner table

    Published date:

    Published by: Swiss Re Group Content Type: Article

    Read about Pravina Ladva and Antonio Grasso's opinions on the future of work, how to obtain as many talents as possible and how ...

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