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Showing 55 search results in customer experience
  1. Trustworthy AI – the way forward for insurance

    Published date:

    Published by: Swiss Re Group Content Type: Article

    To successfully use Artificial Intelligence (AI) applications re/insurers have to bring customers along for the ride. How trust ...

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  2. AI in insurance benefits and use cases of AI in insurance

    Published date:

    Published by: Swiss Re Group Content Type: Article

    New opportunities for AI in insurance have led to greater efficiency, compliance, and practice. Learn more in our ‘Decrypting AI ...

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  3. How is AI used in business?

    Published date:

    Published by: Swiss Re Group Content Type: Article

    A. Grasso and P. Ladva have put together ten recommended guiding principles they consider to be important for a responsible AI ...

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  4. Top digital transformation themes for insurance in 2023

    Published date:

    Published by: Swiss Re Group Content Type: Article

    Pravina Ladva and Jim Harris take a deeper look at what digital developments will transform the insurance industry this year.

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  5. The perfect remedy for the risks posed by digitalisation

    Published date:

    Published by: Swiss Re Group Content Type: Article

    In the third co-authored article Pravina Ladva and Antonio Grasso discuss how digital solutions can mitigate the economic and ...

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  6. AI brings a major change to insurance risk landscape

    Published date:

    Published by: Swiss Re Group Content Type: Article

    The blog promotes the Swiss Re Institute paper on Risk of AI - Pravina Ladva writes about her main takeaway from EP.

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  7. Holistic digital transformation: How to master the change

    Published date:

    Published by: Swiss Re Group Content Type: Article

    Read about Pravina Ladva and Antonio Grasso's opinions on the future of AI and using it in the insurance sector to help the ...

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  8. Decoding digital trust: Spotlight on claims administration

    Published date:

    Published by: Swiss Re Institute Content Type: Article

    Digital platforms are becoming increasingly important in the (re)insurance journey. They complement, and replace the traditional ...

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  9. The future is bright; the future is humanoid chatbots?

    Published date:

    Published by: Swiss Re Institute Content Type: Article

    Chatbots are increasingly replacing direct interaction channels within the insurance industry. Their functions and capabilities ...

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