Building Resilience through Customer Retention Management

Inforce Solutions to tackle risk of lapsation and financial distress

When a crisis knocks down economies and shakes societal structures as in recent months, ensuing challenges can bring insecurity and raise concerns of financial distress. Swiss Re’s customer retention expertise can help you better understand and address the increased risk of lapsation in these times of uncertainty.

Your challenges
As policyholders are put under pressure financially, short-term lapse risk is likely to spike.

Our expertise
Our behavioural economics expertise shows how the power of communications can reduce lapse risk.

Solutions for You
Swiss Re helps you manage future lapse risk through focused communications that emphasises the value you deliver.

A Case Study from the UK

Policyholder conversation after a free period
Discover A Case Study from the UK

A Case Study from Spain

Communications Re-boot
Discover A Case Study from Spain
Contact us for more information