Podcast 6: 'Alcohol misuse: Perspectives from underwriting and claims'

Substance misuse can be a tricky health issue to address with customers at both underwriting and claim time. With an increase in alcohol misuse across the adult population in response to COVID-19, there are a number of considerations to keep front of mind. In this podcast, Kacey Crawford (Retail Claims Manager), Ingrid Thorn (Head of Underwriting) and Lucy Hartley (Claims Service Manager) explore policy exclusions; encouraging accurate disclosure; understanding the functional impact of alcohol misuse; and how to best support customers in their recovery and return to work.
Listen time: 18 minutes