Increase loyalty, persistency and improve portfolio value: How you and your customers will benefit
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How does it work?
We combine the power of data, insights on customer behaviour and a holistic view of your customers' journey to design and implement solutions that help you keep more customers covered for longer. It's a joint process that's rigorous, iterative and end-to-end, and reflects your needs and practices .
Together we work with you to craft a plan, identify areas with the greatest potential, implement changes, track the effects, measure the results and…reap the rewards.
Tools we use to help
- Granular lapse benchmarks by market, product and distribution channel
- Lapse sensitivity analytics
- Predictive models enabled by machine learning
- Insights into what's driving consumers to lapse, based on behavioural science
- Diagnostics of call centre performance
- Call centre training to improve save rates
- Regulatory insight and product structuring
- Support for negotiations and restructuring
Read the summary and learn more about results like these:
USD 900m economic value driven by 33% lapse reduction
Post-level term management with improved approach to product premium changes.
12% lapse reduction and improved call centre save rate by more than 50%
Reactive and proactive interventions for an insurer that also helped improve renewal rates by 7%.
Moving from the highest lapse rates to among the lowest
New retention operating model, training and a re-engineered process for an insurer that created a 20% lapse rate reduction.