The impact of the COVID-19 pandemic is still being felt. Increased use of technology as more people interact online has raised user expectations and accelerated the digitalisation of business and consumer preferences. A recent Swiss Re study found that 82% of respondents in Asia-Pacific were willing to share their personal data in exchange for additional personalised advice and bespoke health services linked to their insurance policies. How can we bring together this consumer behaviour and technology as means to advance the re/insurance industry and close protection gaps?
- How is consumer experience shaping technology developments and vice versa?
- In what way is technology advancing the re/insurance industry? What role can ecosystems play in future-proofing the industry?
- How can we leverage ecosystems with the customer in mind?