Swiss Re EMEA Claims Conference 2018 Sharing the vision, shaping the future

Programme EMEA Claims Conference

You are warmly invited to join our EMEA Claims Conference on 6th and 7th March 2018 at the Swiss Re Centre for Global Dialogue in Rüschlikon near Zurich.

In these dynamic times of disruptive technological developments and fast-paced socio-economic changes, it is more important than ever that we work together to seize new opportunities and conquer new challenges.

Join us and discuss with your colleagues from the EMEA insurance industry how we can cope with the key future topics of our industry.

If you arrive already on Monday prior to the conference, a casual evening event will be waiting for you.

We look forward to welcoming you to Rüschlikon next March.      

Kind regards

Alexander König, Head of P&C Business Management EMEA, Swiss Re

Distracted driving: A text or call can wreck it all, the impact of smartphone use in traffic accidents

International studies prove that the distraction by smartphone use replaced alcohol as the main cause for fatal traffic accidents or accidents with severe bodily injuries.  Road users are consciously using smart phones however there seems to be no trace of sensibility; the number of accidents is increasing noticeably and not only in motorists. This is alerting the motor insurance market to take actions. Knowing these facts will change your own behaviour.

Marion Villalobos – Claims Specialist, Swiss Re
Constanze Brand – Claims Expert, Swiss Re

Smart Homes: Threat or opportunity?

Connectivity brought by the Internet of Things will empower people to remotely control and prevent risks at home.  Escape of water, theft and fire will be mitigated by the use of smart thermostats, leakage devices, smart smoke alarms and connected lights, to name a few.   The insurance industry is rethinking the business model where risk prevention becomes a key element in the emerging value proposition.  As an introduction to the workshop, we will share insight on trends and dynamics of the smart home ecosystem globally and will encourage participants to discuss two topics relevant to claims.

Cecilia Sevillano – Head of Smart Homes Solutions, Swiss Re
Cathy Church  - Claims Expert, Swiss Re

Autonomous vehicles & liability: shifting the blame?

Autonomous driving technology could mean that society needs to change existing conventions in assigning motor accident liability.  This driving technology facilitates a transfer of control from direct human input to automated or remote controls. The question which needs to be asked now is whether this will implicate a shift of liability, in the event of an accident?

Fabrizio Brenner – Claims Expert, Swiss Re
Miguel Estela–Ehrentreich – Claims Expert, Swiss Re

Status, outlook and impact of "Class Action" models in the EU

Collective redress is a growing business in the EU, despite the common perception that it has not been taken up to any significant degree yet. During the session we will look into the development of the various models adopted in the member states so far, identify its key drivers and safeguards against potential abuse.  Whilst daring to share and discuss potential prospects and impacts on the (re)insurance industry before we get to work "at the coalface" by looking into a practical case study.  

Falk Schulte – Senior Claims Expert, Swiss Re

InsurTech

- NuvaLaw: Claims adjudication in the Digital Age
- Reinsurance Claims Management: How to become Digital Future Ready!

Co-creating digital platforms allows you access to the best technologies, boosts your efficiencies, and can slash your operating costs;  all in a low-risk environment. NuvaLaw's vision for claims processing and dispute resolution will have a huge impact on your sustainability and will put you back in control of legal and insurance digital disruption.

Find out how Swiss Re is transforming its value proposition for Claims Management by leveraging new technologies. We will showcase to you how we systematically develop key insights out of the vast information landscape for portfolio management and loss control. At the same we also outline how we increase the level of activity automation in order to improve the management of risks, related to claims handling and free up capacity for more value adding activities.

Willie Pienaar – CEO Nuvalaw
Pascal Lehmann – Head of Enabling, Swiss Re

General Data Protection Regulation: If you are not yet ready, you better hurry!

On 25 May 2018, the rules and requirements of the new European General Data Protection Regulation (GDPR) will become effective. By that date, policyholders must be compliant with the new standards and insurers need to be ready to handle cyber incidents and respective claims. We will look at some core aspects of the GDPR and discuss how they will affect the legal landscape, our products and our business as such.

Christian Lang – Senior Claims Expert, Swiss Re

Streamline your business with non-life legal finality solutions

The transfer of closed books of business has become a popular tool for (re-)insurance companies to remain focused on their core business and to maintain their competitive edge. Swiss Re already has a strong track record of taking over life and non-life, insurance and reinsurance run off portfolios. We have recently increased our capabilities further on non-life insurance portfolios to include primary business. This session will focus on Swiss Re's value proposition in the non-life primary space. We hope to discuss the relevance to your business.

Steve Bennet – Senior Claims Expert, Swiss Re
Raffaele Riva – Senior Claims Expert, Swiss Re

The psychology of claims - how behavioural economics can improve your processes and reduce fraud

The Behavioural Research Unit at Swiss Re will share their insights on how an understanding of decision making by policy holders can influence the design of a claim process. Clients will participate to a quiz on which claims-processes they think are the most client-friendly. Data from Swiss Re's behavioural economics trials will be shown, to explore how actual behaviour is not always what you should expect from policy-holders.

Francesca Tamma – Behavioural Research Consultant, Swiss Re

Exploring new technology in catastrophic bodily injury rehabilitation

The world of technology is evolving fast, not only in our day to day lives but in medical research and assistive technology. During this session we will be exploring new products and technological advancement which is available for claimants with catastrophic injuries, such as amputees, brain injuries, para & tetraplegics. We will also discuss what impact these latest innovations may have on the future care element of a claim and whether any of these new products are being used within our claims rehab environment.

Heidi Webster – Claims Expert, Swiss Re

BREAK OUT SESSIONS PRESENTATIONS

1 - DISTRACTED DRIVING break out session presentation
2 - SMART HOMES break out session presentation
3 - AUTONOMOUS CARS AND LIABILITY break out session presentation
4 - CLASS ACTIONS break out session presentation
5-1 INSURTECH - NUVALAW break out session presentation
5-2 INSURTECH - REINSURANCE DIGITAL FUTURE READY break out session
6 - GENERAL DATA PROTECTION REGULATION break out session
7 - PSYCHOLOGY OF CLAIMS break out session presentation (without case studies)
8 - EXPLORING NEW TECHNOLOGY IN CATASTROPHIC BI REHAB break out session presentation
 

PLENARY SESSIONS PRESENTATIONS

1-1 TERRORISM - VEHICLES AS WEAPONS plenary presentation
1-2 TERRORISM - TERRORISM OR WAR plenary presentation
2 - CLADDING ON HIGH-RISE BUILDINGS
4-1 NAT CAT READINESS ROUNDTABLE - Theo Bachmann's plenary presentation
4-2 NAT CAT READINESS ROUNDTABLE - Oliver Newick's plenary presentation
4-3 NAT CAT READINESS ROUNDTABLE - Pascal Morf's plenary presentation
4-4 NATCAT READINESS ROUNDTABLE - Piero De Stefano's plenary presentation
5 - CYBER LIABILITY AND CLAIMSNEW
6 - THE HUMAN SIDE OF DIGITISATION plenary presentation