Americas Claims Conference
A key takeaway from the recent Swiss Re Claims Conference in Atlanta was this: every age has its challenges when it comes to new and emerging risks. One hundred years ago, those emerging risks could be found in the havoc caused by the advent of the automobile or perhaps the human and social costs of coping with workers injured in the industrial age. In both cases, our industry played a key role in finding innovative solutions to the needs of those times, benefitting the societies in which we exist and the people we serve.
In more recent times, there are emerging risks our industry grapples with, risks which impact society, and which we as an industry have both the capability and the responsibility to address. The lists of topics we discussed in Atlanta (emerging risks, risk mitigation & opportunities for disruption) probably didn't surprise you. They included the internet of things, behavioral economics, trends in motor claims, the impact of trends in the US legal system on claims handling, telemedicine and Enhancing the Claims Experience: a thought provoking key note address by Dennis Moseley-Williams where he helped us to understand how to think about client engagement in the "experience economy."
We hope you found the agenda as engaging as we did and have attached the presentations from the event if there are sessions you'd like to review further. You'll also find some photos from our time together.
We take your feedback seriously and will be reviewing the survey responses carefully. If you have additional commentary you'd like to share, please feel free to reach out to your Swiss Re representative.