Michael Brown

Michael Browne Customer Experience Leader Life & Health Business Management

Michael has over 30 years' experience in the primary life, general and health industries with the majority of his career in C-suite roles. He had led large teams across the value chain including strategy and organisational development, product, underwriting, claims, marketing and sales. For the last 6 years he has been working for Swiss Re developing its Customer Experience and Engagement Solutions. Michael consults to insurers on global best practice approaches to customer experience and retention management to maximise inforce growth and profitability.