Andy Polaine Design & Innovation Principal Director Fjord Client Evolution

Andy Polaine has over 25 years experience working in the interaction and service design industries and in education. He is co-author of the book, Service Design: From Insight to Implementation.

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Andy provides strategic input and insights to his clients. Previously APAC Regional Design Director, he is now Group Director for Fjord Client Evolution helping clients and studios develop their own capabilities for design and innovation.

As Interaction and Service Design Consultant, he has collaborated in design and innovation with clients across a range of industries, including finance, insurance, telecommunications, automotive, media, design and education.
Design leadership and stakeholder engagement
Service design strategy and definition
Workshop development & facilitation
Human-centered design research
Organizational evolution & mentorship
Industry thought leadership
Trends forecasting

Andy holds a PhD from the University of Technology, Sydney and is a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce.