Technical Accounting team helps drive client centricity

Swiss Re’s Technical Accounting team recently hosted a training session for Latin American clients doing business in Mexico. The two day training event hosted at Club France in Colonia Florida, Mexico was attended by 21 clients representing thirteen different companies from Swiss Re’s P&C and credit and surety businesses.

Maria Lourdes Garcia, Senior Manager Technical Accounting, who heads up Swiss Re’s Latin America Technical Accounting team welcomed the attendees and kicked off the first day sessions. The first day focused training on proportional treaties and year end calculations, non-proportional treaties and premium adjustments, and reinstatement premiums. The Trainers were Patricia Rojas, Jose Carlos Moya and Jesus Ordaz who are TA Experts in Latin America TA. Additionally our colleague Diana Barcenas presented the main roles and services that Claims provided to our Clients.

On day two, Swiss Re’s Reinsurance client managers were invited to join as the event focused in on breakout sessions where the clients shared their experiences about managing the reinsurance processing of accounts.  Some clients have a completely manual, paper-intensive process. Others have varying levels of automation.

Following the breakout session, Andrew Mackmin, Technical Accounting Expert Business Analyst gave a presentation about Swiss Re’s electronic reinsurance administration system, ELRAC.  The expansion of the ELRAC tool is a growth area for Swiss Re and this initiative has recently been launched in the Americas after successes in Europe and Asia. This automated tool simplifies the processing of the reinsurance accounts, shortens processing time, and improves data quality.

At the close of the event, there was a feedback session. The clients were extremely positive about the opportunity to learn some reinsurance theory and application, as well as to see tools that can help drive efficiency. “Overall the positive feedback and the ability for our teams to meet and talk about this topic helps us to build stronger and deeper relationships, that will serve Swiss Re and our clients when we run into issues,” said Maria Lourdes Garcia.  “Building stronger relationships is one of Technical Accounting’s drivers to help deliver and meet Swiss Re’s goals in the Americas,” continued Garcia.

The event ended with an apero and the attendees received their certificates for attending the sessions. 

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Accounting Client Training, Mexico City - July 2011

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