Achieving excellence in clinical safety and risk management

For more than 15 years we have been working with hospital clients in the USA. During that time we have observed significant steps towards achieving excellence in clinical safety and risk management. While initially the improvement in quality of care and the increase of reliability and safety were the primary goals, the reduction in cost of care has become a key factor and an ever-present topic of our client discussions. Tackling this huge challenge is a pre-requisite for business success in this industry segment.

We would like to support these discussions with the article of Dr Michaela Kolbe on Reducing Healthcare Costs by Investing in Safety: Safety Management Examples from the US. Dr Kolbe is an Organisational Psychologist at the Federal Institute of Technology in Zurich. She describes and summarises several examples of successfully implemented initiatives and explains how investing in safety can reduce costs and increase quality.

The article supplements the White Book on Safety Management published by the Swiss Re’s Centre for Global Dialogue; and we are very happy to share this special edition with you. The publication brings together the research and opinion of a diverse group of experts with widespread backgrounds and industry expertise. The White Book is a sequel – the first issue was distributed among a broad healthcare audience in 2003. We truly hope that you will find the report of interest. Please share it within your organisations and provide us feedback. We are keen to hear your opinions.

Despite best efforts in managing and mitigating risk, unexpected outcomes occur and errors are made. Swiss Re Corporate Solutions is well positioned to address your needs in a claim situation. We have been building a network of claims experts with an in-depth knowledge of the US legal system and the particular challenges of handling cases in difficult jurisdictions. Moreover, our product offerings have been significantly upgraded: Since mid-2014 have been offering a lead umbrella product, based on a modern and comprehensive policy form.

We have also broadened our service offering to include risk engineering services as well as a Chicago-based regional underwriting presence. These will be further complemented by new hires in the near future.

We are proud to serve over 100 hospital clients around the globe and are looking forward to continuing to work very successfully with our clients, brokers and other stakeholders in the healthcare industry. Swiss Re Corporate Solutions is dedicated to building and fostering mutually beneficial relationships. We look forward to discussing your own risk management needs. Engaging in dialogue will make us smarter together!

Boris Frehner, Global Head Healthcare, Swiss Re Corporate Solutions

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