People Strategy: Lead

We are accountable for our own performance and development and help others to be the best they can. We create excitement for the future and connect on a personal and emotional level.

In our Group People Strategy, we put a strong focus on developing our employees to build our leadership pipeline. In 2020 we introduced a new set of “Leadership imperatives” - our reinforced behavioural framework to promote even more ownership and accountability at all levels. In this context we live refreshed performance management approach with more emphasis on continuous dialogue and frequent conversations between employees and their managers that aims to provide forward-looking, ongoing and timely feedback.

As part of these changes, we removed year-end ratings in 2020 to focus on developmental and qualitative aspects of performance management. We continue to invest in developing fit for future leaders at all levels by identifying and developing internal top talents and recruiting new leaders.

In addition, we offer various programmes to young adults moving into employment, the most prominent being our award-winning [email protected] programme.