6/2017
sigma 6/2017: Life in-force management: improving customer experience and long-term profitability
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For long-term sustainability, life insurers need to maintain a strong connection with their consumers. Increasingly, insurers are focusing on improving relations with existing policyholders by offering higher-value products, increasing persistency and improving claims management. This increased focus on existing rather than new business is about improving customers experience and enhancing long-run profitability. Profits on in-force life books can be improved by judicious asset management, optimal capital allocation and by reducing operating costs. Such actions can reduce the cost of providing cover and also lower prices for consumers.
Language versions
- sigma 6/2017: Life in-force management: improving customer experience and long-term profitability
- sigma 6/2017: Bestandsmanagement in der Lebensversicherung: höherer Kundennutzen und verbesserte langfristige Rentabilität
- sigma 6/2017: Gestión del negocio vigente en el ramo de vida: mejorar el valor para el consumidor y la rentabilidad a largo plazo
- sigma 6/2017: Gestion des portefeuilles vie en cours: améliorer la valeur pour le consommateur et la rentabilité à long terme
- sigma 6/2017: 寿险存续业务管理：增加客户价值，提高长期盈利水平
- sigma 6/2017: 保有生命保険契約の管理：消費者価値と長期的な収益性の改善
