Technology – changes only skin deep?

According to sigma, the insurance industry does not deserve its reputation as a technology laggard. It has constantly had to keep up with the march of technology and devise solutions to new risks. While its response to the digital revolution has not been swift, this actually befits an industry that needs to take a prudent and measured approach when it comes to assessing risks and opportunities. sigma concludes that "although technology may help accelerate and facilitate distribution, claims handling, and risk monitoring, it has to rely on the expertise of the industry and its ability to effectively pool and distribute risk. Eventually, it will still be the insurance company behind the digital solutions that has to inspire trust."