Swiss Re Portal - Frequently Asked Questions
How do I log in to the Swiss Re Portal and the e-business applications?
What happens if I have forgotten my password?
How do I change my personal data or register for a new e-business application?
How can I change the setup of the "My Page"?
How can I change the layout of the "My Page"?
How can I personalise a portlet?
What are the technical requirements to access Swiss Re Portal?
How does Swiss Re ensure security on the Web?
Why am I sometimes asked to log in, even though I have already successfully logged in?
Where can I get more information on the Swiss Re Portal?
How do I log in to the Swiss Re Portal and the e-business applications?
Log in to the Swiss Re Portal via www.swissre.com.
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Enter your user name in the "User Name" field.
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Enter your personal password in the "Password" field. If you have forgotten your password, please contact Client Services (eform required).
- If you have registered to an e-business application, you must enter the six-digit number shown on your SecurID token in addition to your user name and password.
- Click on "Login".
How do I change my password?
To change your password, log in to the Swiss Re Portal and select "My Profile" from the menu bar. Then choose "Change Password" from the sub-menu.
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Enter your user name, current password, SecurID number (if you have one) and new password. Confirm the new password by re-entering it in the "Confirm new password" field.
- Click on "OK". A confirmation screen will appear, telling you that your new password has been accepted.
What happens if I have forgotten my password?
If you entered the wrong password, a "forgotten password" link appears. Click on it and the following screen will appear:
Enter your user name and press OK. The following screen will appear:
Call Swiss Re Client Services to get your secret question. You will be asked to answer your secret question and enter your new password and then confirm your new password. Click on "OK" and you are returned to the login screen.
How do I change my personal data or register for a new e-business application?
To change your personal data or register for a new e-business application, log in to the Swiss Re Portal and choose «My Profile» from the menu bar. Then choose «Change Profile» from the sub-menu. You will see a screen with your personal data.
- Update your profile as necessary (name, email address etc).
- If you want to register for a new application, choose the application from the list shown at the top of the screen. Depending on the application, specific registration pages will appear for you to fill in.
- After you have made the desired changes to your profile or registered for the new application, click on «Update». A confirmation screen will appear, telling you that the changes have been submitted.
If you have registered for an e-business application, you will be contacted by Swiss Re Client Services.
What is a portlet?
Portlets are small windows that display content or act as a gateway to applications. Depending on its functionality, it allows different types of user interaction with the underlying application.
How can I change the setup of the "My Page"?
To change the setup of your "My Page", log in to the Swiss Re Portal and choose «My Page» from the menu bar. Then choose «Choose Portlets» from the sub-menu. You will see a screen with folders containing available portlets on the left-hand side and the portlets you have already installed on the right-hand side.
You can either search for a portlet by entering a search term in the search field
or browse through the collection of available portlets
The selected (checked) portlets are currently displayed on your My Page. You can select additional portlets and/or deselect the portlets which should no longer be displayed on your My Page by checking or unchecking the appropriate box.
To save your selections, click on "Add To My Page" and you will be taken back to your My Page where your changes are reflected.
How can I change the layout of the "My Page"?
To change the layout of your "My Page", log in to the Swiss Re Portal and choose «My Page» from the menu bar. Then choose «Change Layout» from the sub-menu.
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Now you can choose between a layout with one or two columns.
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You can drag the portlet from one column to the other, provided that there is enough space.
- Click on "Done" to save your settings.
How can I personalise a portlet?
If a portlet can be personalised, it has an "Edit" button in the top-right corner.
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Click on "Edit" to get to the portlet's preference page.
- To save your changes, click on "Done" and you will be taken back to your My Page where your changes are reflected.
What are the technical requirements to access Swiss Re Portal?
You must have registered as a user with Swiss Re and have Internet access; a PC with Microsoft Windows 95, 98, 2000, NT 4.0 or XP; Microsoft Internet Explorer 5 or 6 and an email account.
How does Swiss Re ensure security on the Web?
To ensure reliable authentication, the login procedure is based on a strong three-factor authentication. Besides the user name, a user has to enter: the password chosen at registration & the number currently displayed on the SecurID token. Furthermore all data transferred between your browser and the application will take place via a 128-bit SSL-encrypted connection.
Why am I sometimes asked to log in, even though I have already successfully logged in?
If you haven't used the system for 30 minutes, your current session expires and you are asked to log in again. As long as the user does not take an extended break (30 minutes or more), he/she profits from single sign-on, retains his session and does not have to authenticate again. If the inactivity timeout kicks in, the user is presented with the login screen again upon his/her return. After correctly specifying the necessary values, the user can continue with his/her work exactly as he/she left off.
Where can I get more information about the Swiss Re Portal?
More information eg. a guided tour can be found on the Swiss Re Portal main page.
