Swiss Re Portal - Login procedure
Swiss Re offers you access to the Swiss Re Portal along with general information about our products through the member zone, or the opportunity to take part in online reinsurance transactions through the e-business zone. For both you need to register with Swiss Re. Once you have registered, you immediately have access to the member zone.
If you have registered for the e-business zone, you will receive a SecurID token by mail upon signature of the terms of use and approval by Swiss Re. This process can take a few weeks.
To gain access to Swiss Re member and e-business zones:
- you must have registered as a user with Swiss Re
- you must have a PC with Microsoft Windows 95, 98, 2000, NT 4.0 or XP; Microsoft Internet Explorer 5 or 6
- you must have an e-mail account
Procedure for users with a SecureID
Procedure for users without a SecureID
For users with a SecureID
Authentication
To ensure reliable authentication, the login procedure is based on strong three-factor authentication. Besides your user name, you have to enter:
- the password you chose at registration
- the number currently displayed on the SecurID token.
SecurID token
The SecurID token generates an unpredictable number every minute. You need it to log in successfully to the Swiss Re e-business zone.
 
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One of these token will be sent to you after registration and approval as a Swiss Re e-business user. |
First login with token
You can access the login screen by a number of routes. Through the Public Website on the different product info pages, through the portal by clicking on "login" and on the home page of www.swissre.com.
The following screen appears:
Please enter your user name and password and the number that currently appears on your SecurID token. If you do not enter the SecurID token, you will be in the member zone. It is necessary to enter the SecurID token number to access the e-business zone.
Click on "OK" and the following screen appears:
You are asked to enter a new password. The password must consist of at least 6 characters and may contain numbers as well as letters. Once the system has accepted your new password, a new screen appears confirming that your new password has been accepted. Click on "OK" and you will return to the login screen.
Usual login
For your next logins the login screen above will appear. You will be required to enter your user name, password and currently displayed SecurID number. If you logged in from the portal or the www.swissre.com home page, you will find yourself back on the portal page after a successful login. If you logged in from a specific product page, you will find yourself in the application after a successful login.
Change your password
On the login page you have the option of changing your password. Click on the "change password" link. The following screen will appear:
You will be asked to enter your user name, current password, SecurID and your new password. You will also be asked to confirm your new password (Note: you cannot re-select the current password).
Forgotten your password?
If you entered the wrong password, a "forgotten password" link appears. Click on it and the following screen will appear:
Enter your user name and press OK. The following screen will appear:
Call Swiss Re Client Services to get your secret question. You are then asked to answer the secret question and enter your new password and then confirm your new password. Click on "OK" and you are returned to the login screen.
Password expired
Your password has a validity of 30 days. Once your password has expired, you will be asked to change it. A screen will automatically appear asking you to choose a new password and confirm it. (Note: you cannot re-select your current password).
Errors
Message boxes like the following are displayed in case of errors:
Please read the message and press "OK". The appropriate screen will be displayed and you can enter the required login information again. If the Access denied or Invalid input message occurs please make sure that your input data is correct and complete.
For users without a SecureID
Login
You can access the login screen by a number of routes. Through the public website on the different product info. pages, through the portal by clicking on login and on the homepage of www.swissre.com by clicking on login in the teaser.
The following screen appears:
Please enter your user name and password and leave the SecurID field blank. This field is only required for access to the e-business zone.
Press "OK" and you will find yourself back on the portal page after successful login.
Change your password
On the login page you have the option of changing your password. Click on the change password link. The following screen will appear:
You will be asked to enter your user name, current password and your new password. You will also be asked to confirm your new password. Leave the SecurID field blank (Note: you cannot reselect the current password).
Forgotten your password?
If you entered the wrong password, a "forgotten password" link appears. Click on it and the following screen will appear:
Enter your user name and click "OK". The following screen will appear:
Your secret question will be sent to you by e-mail. You are then asked to answer the secret question and enter your new password and then confirm your new password. Click on "OK" and you are returned to the login screen.
Password expired
Your password has a validity of 30 days. Once your password has expired, you will be asked to change it. A screen will automatically appear asking you to choose a new password and confirm it. (Note: you cannot reselect your current password).
Errors
Message boxes like the following are displayed in case of errors.
Please read the message and click on "OK". The appropriate screen will be displayed and you can enter the required login information again. If the Access denied or Invalid input message occurs please make sure that your input data is correct and complete.
Helpdesk
If you have any questions or require assistance, please contact Client Services from Monday to Friday.
| Opening hours | Europe: Monday to Friday, 9:00-17:00 Central European Time |
| US / Canada: Monday to Friday, 9:00-17:00 East Coast Time | |
| Phone number |
+800 3574 9266 toll free or +41 43 285 9990 (e.g. from Switzerland 00800 3574 9266; from the US: 011 800 3574 9266; more) |
| Fax number | +41 43 282 9990 |
| Client Services | |
| Address |
Swiss Re Client Services Mythenquai 50/60 PO Box 8022 Zurich Switzerland |
