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For long-term sustainability, life insurers need to maintain a strong connection with their consumers. Increasingly, insurers are focusing on improving relations with existing policyholders by steering customers toward high-value products, increasing persistency and improving claims management. This increased focus on existing rather than new business is about enhancing long-run profitability. Insurers can improve profits on in-force life books by judicious asset management, optimal capital allocation and reduced operating costs. These actions can reduce the cost of providing insurance and hence increase sales with lower prices.
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(Swiss Re Institute) Risk Dialogue Magazine
The Risk Dialogue Magazine is a newsletter exploring future risk topics, featuring multimedia articles from the Swiss Re Institute's events and insights from our global network of experts.
Our sigma publication series provides comprehensive information on the international insurance markets and analyses of economic trends and strategic issues in re/insurance and financial services.
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